Flexible
- Full refund if you cancel 7 or more days before check-in
- 50% refund from 7 days up to 2 days before
- No refund inside 2 days
Standard
The most common choice.
- Full refund if you cancel 30 or more days before check-in
- 50% refund from 30 days up to 14 days before
- No refund inside 14 days
Strict
Usually used for peak-season stays, where a late cancellation cannot realistically be re-let.
- Full refund if you cancel 60 or more days before check-in
- No refund after that
A few things worth knowing
Refunds are calculated on the accommodation and the cleaning fee. Where a policy retains part of the amount, that retained portion goes to the owner — they held the dates for you and turned other guests away.
If something has genuinely gone wrong — the place is not as described, or it is not available when you arrive — the policy is not the end of the conversation. Email bookings@savg.co.za and a person will deal with it.